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Jenny Dugmore

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Achieving BS 15000 Management Decisions

by Jenny Dugmore First published in 2004 — 1 edition
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Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000

by Jenny Dugmore First published in 2006 — 1 edition

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Management Decisions and Documentation

by Jenny Dugmore First published in 2007 — 1 edition
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Achieving ISO/IEC 20000 - Integrated Service Management

by Jenny Dugmore and Shirley Lacy First published in 2006 — 1 edition
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A Manager's Guide to Service Management

by Jenny Dugmore and Shirley Lacy First published in 2004 — 1 edition
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Achieving ISO/IEC 20000

by Jenny Dugmore and Shirley Lacy First published in 2006 — 1 edition
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Achieving ISO/IEC 20000

by Jenny Dugmore and Shirley Lacy First published in 2006 — 1 edition
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Achieving ISO/IEC 20000

by Jenny Dugmore and Shirley Lacy First published in 2006 — 1 edition

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Keeping the service going

by Jenny Dugmore First published in 2007 — 1 edition

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Achieving ISO/IEC 20000 - Capacity Management

by Jenny Dugmore and Shirley Lacy First published in 2006 — 1 edition

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Achieving Bs 15000. Managing End-to-End

by Jenny Dugmore and Shirley Lacy 1 edition
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Code of Practice

by Jenny Dugmore First published in 1999 — 1 edition
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Introduction to the ISO/IEC 20000 Series: IT service management

by Jenny Dugmore First published in 2011 — 1 edition
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OLID: OL2801163A

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Created April 29, 2008
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